Terms and Conditions

1. About us and these terms

This website, gqsigns.com, is operated by GQ Signs Ltd. References to “we”, “us” and “our” mean GQ Signs Ltd.

Our contact details are:

GQ Signs Ltd
Unit 4, Matrix Way
Buckshaw Village
Chorley
PR7 7ND
United Kingdom

Email: sales@gqsigns.co.uk
Telephone: 0333 200 5480

These terms apply to orders for goods placed through our online shop. Please read them alongside the product description, our Returns, Refunds and Cancellations Policy, Shipping Policy and Privacy Policy.

Separately quoted design, installation or other services may be subject to additional terms agreed with you in writing.

A consumer is an individual purchasing wholly or mainly outside their trade, business, craft or profession. Different cancellation rights apply to consumers and business customers, as explained below.

Nothing in these terms excludes or limits rights that cannot lawfully be excluded or limited.

2. Product information

We aim to provide accurate descriptions, images, dimensions and material specifications.

Product images are illustrative. Screen settings can affect how colours appear. Where an exact colour match is important, please contact us before ordering to agree a suitable reference or sample.

This does not permit us to supply goods that materially differ from their description, an agreed sample or agreed specifications.

Please check that the product’s stated dimensions, material, finish and intended application meet your requirements. If you need advice about suitability for a particular purpose, contact us before ordering.

3. Orders and payment

Please check your order carefully before completing checkout, including the product, quantity, specifications, personalisation and delivery address.

Prices, applicable taxes and delivery charges will be shown before you complete your purchase.

Payment is due at checkout unless we have agreed alternative arrangements in writing.

An automated acknowledgement confirms that we have received your order. We accept your order when we send a separate acceptance or dispatch confirmation, or begin production specifically for your order, whichever happens first.

If we cannot accept or fulfil your order, we will contact you and refund any payment for goods we cannot supply.

If we discover a significant pricing or description error before accepting an order, we will explain the error and give you the choice of proceeding on the corrected basis or receiving a refund. We will not charge an increased price without your agreement.

4. Personalised and bespoke products

Goods made to your individual specifications or clearly personalised are excluded from the statutory 14-day change-of-mind cancellation right.

These may include signs featuring your own wording, business name, logo, artwork, custom measurements or other individual specifications.

We do not offer change-of-mind returns or exchanges for these products. A refund is not due solely because you no longer need the goods, ordered them by mistake or wish to change the approved specifications.

Your rights concerning faulty, damaged, incorrect or misdescribed goods remain unaffected.

Standard catalogue goods are not automatically personalised or bespoke simply because they are printed or manufactured after an order is placed.

5. Artwork, proofs and customer-supplied information

You are responsible for checking details you supply, including spelling, wording, dimensions and artwork.

Where we provide a proof, please check it carefully and notify us of any required corrections before giving approval. Production may begin once approval is received.

Where we accurately reproduce details or artwork you supplied and approved, an error in those supplied details does not, by itself, make the product faulty.

We remain responsible for our own errors, for failing to follow agreed specifications and for any duties imposed by applicable law.

You confirm that you have permission to use artwork, logos, images and other content you provide. You grant us permission to use that material for the purpose of fulfilling your order.

6. Changes and cancellations

Please contact sales@gqsigns.co.uk promptly if you need to change an order.

Changes to bespoke orders require our agreement and may be unavailable once production has begun. We will explain any proposed additional costs before you agree to them.

For standard, non-personalised goods purchased online by consumers, statutory cancellation rights normally apply before delivery and for 14 days after receipt.

Business customers do not have the statutory consumer cooling-off right. We do not offer a general change-of-mind cancellation entitlement for business orders.

Full cancellation instructions, return arrangements and an optional cancellation form are included in our Returns, Refunds and Cancellations Policy, available at:

https://gqsigns.com/policies/refund-policy

7. Delivery

Delivery charges and available delivery information are provided before checkout. Further details are set out in our Shipping Policy.

We will deliver within the agreed period. For consumer orders, if no different delivery period has been agreed, we will deliver without undue delay and within 30 days of the contract being made.

If we become aware of a significant delay, we will contact you. Your statutory rights concerning late delivery remain unaffected.

Please provide a complete and accurate delivery address. If incorrect information you supplied causes an additional delivery cost, we may ask you to cover the reasonable additional cost, explaining it before arranging redelivery.

For consumer orders, goods remain our responsibility until they come into your physical possession or that of a person you nominate, subject to any applicable exception where you independently commission a carrier.

8. Returns, faults and refunds

Returns and refunds are governed by our Returns, Refunds and Cancellations Policy.

If goods arrive damaged, are faulty, are incorrect or do not match their description or agreed specifications, contact sales@gqsigns.co.uk with your order number and details of the problem.

We will investigate and provide the remedy required by applicable law. Depending on the circumstances, this may include a refund, repair or replacement.

Where required by law, we will arrange collection or cover reasonable return costs.

Consumers’ statutory rights apply to bespoke products as well as standard products where goods do not conform to the contract.

9. Use and installation

Follow any instructions supplied with the product and use appropriate preparation, fixing methods and equipment.

Where you or a third party install the goods, you are responsible for carrying out that installation correctly. We are not responsible for damage caused solely by misuse, unsuitable surface preparation or incorrect installation by you or a third party.

This does not exclude responsibility for defective goods, inadequate instructions supplied by us, installation carried out by us or any other matter for which we are legally responsible.

10. Liability

We are responsible for losses for which we are liable under applicable law.

For consumers, this includes foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

Nothing in these terms removes your statutory rights concerning goods or services.

11. Website use and intellectual property

You must not use this website for unlawful purposes or attempt to interfere with its operation or security.

Website content, including our branding, text and original designs, belongs to us or the relevant rights holder. You may browse the website and retain information for your own purchasing purposes. Other copying or commercial use requires permission from the rights holder.

Customer-supplied artwork remains subject to the rights of its owner.

12. Personal information

We process personal information in accordance with our Privacy Policy, available at:

https://gqsigns.com/policies/privacy-policy

13. Complaints

If you have a complaint, please contact sales@gqsigns.co.uk with your order number and a description of the issue.

We will investigate and respond as soon as reasonably possible.

14. Changes to these terms

We may update these terms for future orders. The terms applicable to your order are those in effect when your contract with us is made, unless a change is required by law or agreed with you.

An update to this website does not retrospectively remove rights or promises attached to an existing order.

15. Governing law

These terms are governed by the laws of England and Wales.

Consumers retain any mandatory protections applicable in their place of residence. Consumers living in Scotland or Northern Ireland may bring proceedings in their local courts.

For business customers, the courts of England and Wales have exclusive jurisdiction.

16. Contact

For questions about these terms or an order, contact:

sales@gqsigns.co.uk
0333 200 5480

GQ Signs Ltd
Unit 4, Matrix Way
Buckshaw Village
Chorley
PR7 7ND
United Kingdom